Customer Service Apprentice

As an Apprentice you will be supported and receive training to learn and develop to fulfil the Customer Service Advisor role. You will support the company's service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA’s

Duties to include:

Log and dispatch call outs raised by customer Answer customer queries over multiple platforms (phone/email) Ensure the timely recording of any safety incidents and customer complaints Answer and dispatch emergency call outs Providing support to the Branches with any callout related queries (including OOH queries) Engage in monthly completion of Net Promoter Score .Customer surveys General Admin and KPI reporting

Training Outcome:

If the Apprenticeship is successful there are excellent progression and development opportunities.

Employer Description:
We are moved by what moves people, by what moves the world and in our ever-growing cities. As a leading Global Elevator Business, we create environments where future generations want to work by making sure we are honest and transparent with our colleagues as well as our clients. We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion, enthusiasm, and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives. Keeping our Colleagues Safe is at the heart of everything we do, and we are a business which has unique engineering capabilities, providing full lifecycle support for urban mobility, and vertical transportation.

Working Hours :
Monday – Thursday – 8:30am – 5pm Friday – 8:30am – 3:45pm

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Initiative,Previous experience,Positive attitude