Internal Sales Apprentice

Customer Service & Performance:

Answer general customer enquiries, advising product availability, delivery dates, transport schedules, and product lead-times promptly and accurately Follow up and file quotations issued to check competitiveness and to secure sales Provide feedback on pricing levels to Managers Maintain the content and accuracy of sales daybook Respond to telephone sales enquiries, pricing in accordance with current guidelines, to maximize their profitable conversion to orders Liaise with suppliers on schedules for incoming goods for specific orders Liaise with the Transport Manager to advise customers of any alterations to delivery schedules Price comparison with transport company’s boxes/pallets ensuring best rates Assess best and cheapest method of transport when scanning orders (48hr etc.) Book couriers where required Check transport invoices, querying any discrepancies/chasing credits/claims Take on export orders and transport Enter consignments onto transport system Enter transport invoices onto transport spreadsheet Input sales orders and sales order amendments onto the system, maintaining a high standard of accuracy in coding and pricing Produce delivery notes and place into system for despatch as required Prior to invoicing receive and check completed sales delivery notes and review sales order book for pricing anomalies Type any linked delivery notes Link and file all paperwork, sorted into documents for retention at branch and those to be forwarded to Head Office With appropriate authority, process sales credit notes similarly to invoicing Liaise with central Credit Control team to process customer account applications, informing relevant branch personnel of the outcome of each application Liaise with branch personnel and central Credit Control team to minimise disruption to trading from issues involving cash collection or credit procedures Process/distribute all letters and general correspondence, letters and faxes arising from daily operations at branch Process sales quotations from drafts provided With appropriate authority, complete monthly petty cash returns Carry out reception duties where appropriate, ensuring visitors are greeted promptly and with courtesy Maintain required levels of branch stationery, office, and canteen consumables Maintain branch filing and paperwork systems to meet the parameters required by quality standards To assist with periodic stock takes where required

Compliance:

Confirm completed deliveries for invoicing, raise balance orders where appropriate (placing delivery notes back into circulation), with strict regard to Credit Control procedures To take heed of credit control disciplines during all transactions, with regard to credit limits and to accounts on suspension Ensure you are familiar with health and safety rules and regulations, and that your responsibilities as an employee, in respect of health and safety, are carried out in full Any other duty reasonably requested by management

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
Full time employment for the right candidate

Employer Description:
Encon Insulation & Nevill Long is the leading independent UK distributor of thermal and acoustic insulation, interior systems, fire protection, roofing, construction products and external façade materials. As the Distributor of Choice, we take pride in providing the highest level of service and support. We have around 600 employees, with specialist teams dedicated to our key market sectors, and we work hard to add value to every project.

Working Hours :
Monday - Friday with 1 hour lunch break.

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Initiative