Legal Claims Handler

An opportunity has arisen for a skilled Legal Claims Handler to join a well-established law firm. This role offers excellent benefits and a competitive salary. As a Legal Claims Handler, you will be the primary point of contact for prospective clients, using your legal expertise and customer service skills to assess and capture details of potential claims, ensuring a smooth onboarding experience. You will be responsible for: * Engage with potential clients via phone and in person, using legal knowledge to build rapport and gather essential claim details. * Accurately document all preliminary claim information, enabling clear decision-making on claim progression. * Prepare and review initial legal documents, advising clients if assistance is possible and explaining conditional fee arrangements as needed. What We Are Looking For: * Previously worked as a Legal Claims Handler, Legal Claims Advisor or in a similar role. * Proven customer service experience with a strong ability to build rapport with clients. * Legal background, with an analytical approach to understanding client needs and claim validity. * Skilled in IT and typing, capable of maintaining accuracy in high-pressure environments. This is an exceptional opportunity for a Legal Claims Handler to make a meaningful impact in a professional, client-centered environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.