Service Advisor

Job Title: Service Advisor – Customer Service Excellence Location: Cardiff Salary: Up to £30,000 basic + up to £7,200 bonus potential About the Role: We are looking for a Service Advisor with exceptional service to join a main dealership group in Cardiff. Ideal for someone with a customer service background who’s passionate about exceeding expectations and creating positive outcomes. Working Hours: - Monday – Friday: 8:00am – 6:00pm (1-hour lunch + two 15-minute breaks) - Saturdays: 1 in 3 on a rota, 8:30am – 2:00pm Responsibilities: - Manage customer service and repair requests with efficiency and professionalism. - Keep customers informed and liaise with the workshop. - Handle job orders, purchasing, and invoicing accurately. - Offer clear solutions for repairs and maintain updated customer records. - Upsell aftersales products where appropriate. Skills: - Passionate about customer service, with problem-solving skills. - IT literate and organized, with strong communication abilities. - UK driving license required. Benefits: - Holiday: 22 days + bank holidays, with extra days after 5 and 10 years. - Discounted Car Scheme and Cycle to Work Scheme after probation. - Wellbeing support through Menable. - Pension contributions. If you’re ready to bring outstanding customer service skills to the team in Cardiff, we’d love to hear from you. Apply today and join a company committed to excellence!