IT Apprentice

Provide deskside and remote IT support to the business user base Perform daily, weekly, and monthly system check processes to ensure smooth operations. Troubleshoot and resolve network connectivity issues. Act as the first point of contact for all IT issues, security incidents, and service requests. Manage service and security incidents within a ticketing system, adhering to SLAs and meeting KPIs. Escalate more complex issues to 3rd line infrastructure as necessary. Monitor system and infrastructure availability and performance.

Training:

Full training and support will be provided by your workplace mentor and the Baltic team.

Information communications technician L3 Apprenticeship Standard.

Training Outcome:

Upon completion of the apprenticeship opportunity to progress.

Employer Description:
Acorn Insurance, a well-established provider of car, van, and home insurance across the UK, is offering a fantastic opportunity to join their IT team as an IT Support Apprentice. With over 40 years of experience in the insurance industry, Acorn is known for its exceptional customer service, competitive insurance policies, and innovative business solutions.

Working Hours :
Monday to Friday on a 3 - week rolling rota between 09:00 – 21:00, with 1 in 4 Saturdays from 09:00 – 17:30.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Team working