Customer Service Apprentice

Deliver excellent customer service Contribute to the efficient operation of the shop and the generation of profits, which can be used for our charitable objectives Ensure the shop is adequately stocked and merchandise is in a manner designed to attract customers You’ll play an essential role to ensure our customers receive exemplary service every time they visit our store You will be dealing with customers, answering queries, selling goods, handling payments and making sure that goods are attractively displayed You’ll also work on our donations team, accepting donations from customers and processing them You’ll develop an awareness of what our customers want and therefore select the best stock that is most likely to sell You may also work on our delivery and collection services, working with the van driver to deliver larger items to customers You’ll also be the first point of contact for people enquiring about our advice centre, these are likely to be vulnerable people and you’ll be capable of dealing with people in a sympathetic, non-judgemental manner We employ a number of learning-disabled people in our shop, and you’ll work in a manner that reflects our values as an inclusive employer You’ll ensure you work at all times in a manner that ensures the health and safety of both you, your colleagues and the general public. You will also assist in delivering our community programmes such as Cuddle Corner, the advice service, school uniform bank and similar services.

Training:

Continuously develop their personal effectiveness and impact as a Customer Service Practitioner, increase knowledge and confidence to influence behaviours, consider Employment Rights and Responsibilities, gain the essential skills to aid career progression and receive support from a dedicated team of qualified Trainers.

For this Apprenticeship Standard, learners will benefit from the completion of the Level 2 BTEC Diploma in Customer Service and so the Apprentice is also required to successfully achieve three mandatory units which are completed by either online assessment or written assignment.

The completion of this qualification requires monthly visits from a qualified IPS Trainer to develop the Apprentice’s skills and progress the build of the Apprentice portfolio to prepare for End Point Assessment.

Training Outcome:
Upon successful completion of the apprenticeship there is a chance for a permanent position.

Employer Description:
Strood Community Enterprises is a charity retailer. Strood Community Shop CIC was set up to do one thing: make life better for everyone in Strood. Our Vision - the community of Strood is somewhere people from all walks of life can thrive, prosper and achieve in whichever way they choose. Our Mission - We want Strood to be a place where everyone can belong. We want to break down the barriers to achievement among young people and help build their confidence so they can thrive. We want to build the confidence of young people. We believe that isolation and loneliness is a pandemic all of its own, and we want to bring our community together and connect people, and support them to improve their mental health. We’ll focus on people who need our help most but provide a service to everyone. We’ll work with other charities that are trying to help the same community, particularly when they are specialists in what they do, and use our resources to help them. Strood Community Shop CIC will primarily serve people who live and work in Strood and its surrounding areas. But we also recognise that Strood is a crossroads which many people pass through every day. So people come to Strood for all manner of reasons and therefore we will strive to serve more than just our primary community. We are tackling three priority areas at the moment, young people, social isolation and mental health. We use the shop in Strood town centre as the foundation on which we can build our services. The shop provides the location which will exist for as long as people continue to support us.

Working Hours :
5 days over a 6 day period (Monday - Saturday). Shifts to be confirmed.

Skills:
Communication skills,Customer care skills,Team working,Initiative,Polite,Willing to learn,Time Management