Business Administration Apprentice - Darlington

As a leading provider of apprenticeships in the IT, Tech, and Digital sectors, we are passionate about making a difference for every learner and inspiring them to succeed. Our mission drives everything we do, and with ambitious growth plans, we’re focused on continuing to innovate, enhance the customer experience, and create even more life-changing opportunities. To support these goals, we have an exciting opportunity for a Business Administration Apprentice to join our team.

In this role, you’ll work closely with the Operations Team, providing key administrative support. You’ll assess and improve processes, manage system updates, and take on specific projects, all while gaining valuable experience and skills. If you're looking to start your career in a dynamic, purpose-driven company, we want to hear from you!

This is an exciting opportunity to join our apprenticeship routeway division as a Business Administration Apprentice. Reporting to the Operations Manager, you will provide administrative support to our Operations Team. Completing tasks ranging from assessing and reviewing current processes to leading on system updates. You’ll be involved with the coordination and implementation of new procedures and will frequently have responsibility for specific projects and tasks.

Role Responsibilities (included but not limited to):
• Conduct audits to ensure the RWs are running as productively as possible
• Ensure Routeway SharePoint hub is up to date at all times
• Manage version control for the routeway which will include all personal development and assessment curriculum, resources and supporting materials to ensure we are providing learners with the most accurate and up-to-date information at all times
• Support in the planning and monitoring of cohort inductions ensuring we are maximising routeway capacity
• Ensuring our learner management system remains up-to-date and streamlined
• Follow up with event attendees
• Support of EPA scheduling and turnaround times
• Conduct learner pre-enrolment calls, answering queries to ensure a smooth onboarding process
• Be the point of contact for our learners whilst supporting them through to their final steps with us
• Conduct any additional tasks that allow learners to have a great experience
• Where applicable, support in arranging exams and purchasing and issuing vouchers for all vendor exams

Here are some Baltic benefits that you can look forward to:

Fantastic progressions opportunities Full training and ongoing support from our in-house enablement team Fun environment with exciting social events Early finish every Friday 25+ days annual leave (this increases to 30 days with length of service) Never work weekends or Bank Holidays Full office shutdown between Christmas and New Year’s Day Additional Life Event holiday every year 2 Additional Well-Being Days off every year Free access to mental health support through SPILL Local discounted gym membership Enhanced maternity and paternity scheme (2 years service)

Training:

Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry.

It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.

This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.

This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Apprenticeship in Business Administration Level 3.

Training Outcome:

Possibility of a full time role after the completion of the apprenticeship.

Employer Description:
We’ve been starting careers and creating long-lasting relationships since 2007. Here is an insight into some of our proudest achievements so far, and we’re still working towards transforming more lives through the power of apprenticeships.

Working Hours :
Monday-Friday (07:45-16:00. Early Finish Fridays! (15:00).

Skills:
Communication skills,Attention to detail,Customer care skills