Customer & Democratic Support Team Adviser Apprentice

Provide a first point of contact service for customer enquiries, complaints and formal applications for a range of services across a variety of mediums, including phone, online and email, post and
on reception. Provide effective and efficient administrative support for all services across the Authority Process customer payments in line with financial processes. Process planning application documentation to agreed standards and timescales and upload planning information to the Land Registry Portal. Support customers and staff in preparing information for publication or committee meetings. Process requests for searches by finding relevant information and disclosing to interested parties. Provide centralised administration and procurement for corporate requirements. Assist with Member decision-making processes by providing administrative support for Committee processes, including printing papers, publishing papers and minutes and ensuring
relevant information is publicly available. Provide administrative support for planning appeals. Verify and process Member and volunteer claim forms.

Training:
Work based training Attendance at Buxton and Leek College every 6 weeks (can be either campus)

 

Training Outcome:

You could progress onto employment in an administrative support role, such as, Business Administrator, Administrative Assistant, Personal Assistant or HR Assistant.

Employer Description:
The Peak District National Park was the first of Britain’s 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due its proximity to four major cities of the UK and its 38,000 residents. We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever.

Working Hours :
Monday to Friday (flexi-time and some hybrid working as standard)

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working