Sales Manager

Unity Recruitment are currently seeking a Manager for A luxury Store based in Harrods

Paying £24k Basic, OTE of £28k PLUS monthly bonus scheme, 28 days holiday, pension and staff discount.



Managing a small concession.



The position will be available to start immediately and is a permanent contract.

You will be working for a luxury retailer.

The working week will be 5 days out of 7 and this could include weekends.



It is a bonus if you have experience working with a designer brand.
Must have at least 2-3 year's managerial experience in retail.


POSITION OBJECTIVE - Store Manager

To manage and develop your team to drive sales productivity, efficiency, and customer service levels of the store/concession.
Management and responsibility of all store/concession operational functions.
Manage and develop the management and sales team.
Manage the sales performance of the store/concession and staff productivity level.
Positively promote the image of the company.

AREAS OF ACCOUNTABILITY
Customer Service and Store/Concession Performance
 Maintain and increase the sales figures of the store/concession.
 Actively search for new business opportunities outside of the store/concession.
 Effectively manages all of the sales performance of the store/concession by completing daily/weekly/monthly sales charts.
 Confidently liaises with all host management.
 Regularly assesses the store/concession turnover, and uses initiative to implement and improve the takings.
 Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.
 Monitor productivity of the sales staff on a weekly/monthly basis, including completing all the in store sales charts.
 Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.
 Be aware of competitor ranges and price points, and ensure that you regularly visit other retailers.
 Record and reports any missed opportunities via your weekly report, and email to head office.
 Manage all customer follow up and ensure that it is done promptly and efficiently.
 Manage the level of after sales service and repairs for customers, including all
correspondence.
 Manage any phone enquiries/sales to ensure they are handled promptly and efficiently.
 Manage the mystery shop store/concession result, and ensure this is communicated to the individual staff member and all other team members.
 Manage all customer enquires and complaints, and ensure they are dealt with in a prompt and pro-active manner.
 Ensure that the shop floor coverage is maintained, and that staff are allocated to cover key areas.

If this manager position is for you, please email carly@unity-recruitment.co.uk today with your updated CV.


  • Location: Westminster, England
  • Salary: £24000 - £28000 per annum
  • Type: Permanent
  • Recruiter: Unity Recruitment
  • Posted: 01-Aug-2022
  • Posted on: careers4a.com