Housing Administrator

Job Title: Housing Administrator
Salary: £14.18
Location: Kings Cross with occasional travel to Hammersmith and site visits around London.
Contract: 3-month term with potential for extension based on business needs
Working Hours: Monday - Friday, 9 am - 5 pm

About the Role:

We are a prominent London housing association dedicated to providing high-quality homes and fostering safe, supportive communities. We’re looking for a Housing Administrator to join our team in the External Managing Agent department, where you’ll play a vital role in supporting Property Managers and Housing Officers to ensure smooth operations and top-notch service delivery.

The Ideal Candidate:

If you’re passionate about customer service, enjoy building positive relationships, and thrive in a fast-paced environment, this role could be a great fit! We’re seeking someone with strong communication and problem-solving skills, who can confidently engage with residents on arrears and housing-related matters. Proficiency in Microsoft Word and Excel is essential, along with the ability to handle diverse tasks, prioritize, and work independently.

Key Responsibilities:

As a Housing Administrator, you’ll support our Property Managers and Housing Officers with tasks such as:

Managing resident callbacks and inquiries Handling administrative tasks and maintaining accurate records Assisting with low-level rent and service charge arrears Coordinating service charge billing and fire risk actions Facilitating repair requests and following up on maintenance issues

This list outlines core responsibilities, though additional tasks may be assigned to support the team.

What You’ll Need: Previous experience in a customer service or administrative role Strong verbal and written communication skills Confidence in engaging with residents and discussing housing-related matters Excellent organizational skills with the ability to manage a varied workload Competency in Microsoft Office, particularly Word and Excel