Scheduler

Planner/Scheduler - Sidcup, South East London, £28-33,000 per annum 

Are you an experienced Works Coordinator/Scheduler and looking for your next opportunity? CBW are are working with a fantastic, family-run business in the Sidcup area to recruit the perfect candidate.

The offices in Sidcup are newly refurbished with secure parking on site.


Key responsibilities:  
Monitoring calls received from the customer through to call completion and updating records Managing the supply chain and driving them to attend to required SLAs Driving the engineering team to attend to all call outs within required SLAs Effective communication with all levels of internal teams and external customers Ensure QHSE documentation if maintained and readily available using company systems Managing the CAFM system Answering calls and emails within a timely manner Ensure all the reactive requests are raised on the Helpdesk and that they have the correct engineer assignedAllocation of internal engineers to callouts and maintenance visits, driving the engineering team to attend to all callouts within required SLAs  Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations  Raise and assign work orders to relevantTo obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out following the contract scope and not outside of this  Obtaining supplier quotes and uploading them onto the internal system for the client approval Arranging agency cover and submitting timesheet on the portal Requirements:
Previous Facilities & Maintenance experienceExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeed