We are recruiting a Triage Officer for a Housing Association based in Sevenoaks to manage referrals and support residents in maximising income and accessing essential services.
THE ROLE As a Triage Officer, you will be responsible for receiving, assessing, and triaging referrals as the first point of contact for Communities team services. You will support the distribution of hardship funding and collaborate with internal and external teams to provide excellent customer service.
Receive and prioritise referrals for Communities services
Monitor and manage the Communities Hub mailbox
Answer telephone and email queries from internal and external customers
Provide advice to residents on managing debts, maximising income, and sustaining tenancies
Signpost residents to welfare support and external grants as needed
Administer financial transactions, ensuring payments are processed accurately
Coordinate the distribution of food, energy, and fuel vouchers
Deputise for the Performance and Reporting Officer as needed
THE CANDIDATE The ideal candidate will have previous experience in a similar role within the housing or social care sector. You will also have:
Knowledge of welfare benefits and tenancy sustainment
Understanding of debt-related issues and financial exclusion
Experience using Microsoft Teams, Word, Excel, and Outlook
Strong organisational skills, able to manage competing demands under pressure
Ability to liaise with colleagues, tenants, and external stakeholders
THE CONTRACT
16 Hours Per Week
6 Month Fixed Term Contract
£14,716 pro-rata (£34,033 FTE) per year, plus benefits
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
