Support Worker

KEY RESPONSIBILITIES

1. Keywork: To key work and support clients generally within your project, and
to act as the Key Worker to designated clients under MAPPA arrangements.

2. Housing Management: To assist clients to live safely and independently in the
community by providing support that enables them to successfully maintain their
tenancy and promotes positive outcomes for them and the wider community they
live in.

3. Risk management: To take an active role in the assessment and management
of risk including the operation of physical and situational security measures to
control the level of risk posed to the public, staff and other clients. This may
include administering.

4. Client file: To regularly fully utilise the Trust ‘Client File’ with designated clients
to ensure that they are supported and empowered to achieve appropriate
outcomes. To maintain confidentiality of client and staff data in line with the
Trust procedure.

5. Support: To ensure that both prospective and former client are supported
through visits and/or correspondence.

6. Client meetings: To manage client meetings and facilitate the Client Inclusion
and Training representatives so that they are equipped to reflect the views of
other clients at meetings.

7. Advice and training: To provide other staff and clients with relevant advice,
support and training.

8. Involvement: To promote and support client involvement, manage complaints
and seek resolutions.

9. Discipline: To supervise and monitor the behaviour of Clients and to ensure
that Clients comply with any statutory order including MAPPA expectations,
occupancy agreement or house rules and to report deviations to your line
manager promptly. To support pro-social behaviour and attitudes. To
appropriately challenge and de-escalate anti-social behaviour and attitudes
and report to statutory organisations as required.

10. Team meetings: To contribute to team work and practices. To take an active
part in team meetings, ensuring that the team is fully briefed in relation to risk
factors, changes in Client behaviour and de-briefed following any incident.

11. Referral process: To assist in the management of the referral process within
the project to achieve agreed occupancy levels.

12. Liaison: To assist clients to access other relevant services and to act as an
advocate for them when necessary.

13. Support: To support the arrival and departure of clients. To ensure that both
prospective and former residents are supported through visits and/or
correspondence.