Admin/Receptionist

Practice Administrator/Receptionist
Location: Leicester
Job Type: Temp/locum

About Us:
We are seeking a Practice Administrator/Receptionist to join our dedicated team in providing comprehensive administrative and reception support. This multi-skilled role will involve engaging with patients and visitors, both face-to-face and over the phone, while assisting with a wide range of administrative tasks.

About the Role:

The Practice Administrator/Receptionist will be responsible for supporting the smooth operation of the practice, delivering excellent customer service, and ensuring that patients receive the best possible experience. You will assist with booking appointments, managing patient queries, processing prescriptions, and a variety of administrative duties, all while maintaining a welcoming and professional environment.

Main Duties:

Reception & Patient Support:

Answer incoming calls promptly and professionally Book appointments and manage patient queries Assist patients in accessing services effectively Ensure a friendly and efficient reception service, both in person and over the phone
Administrative Support: Register patients on SystmOne and maintain patient records Process prescription requests and liaise with external agencies Scan documents and file them accurately on SystmOne Assist with maintaining office systems, filing, photocopying, and general office duties Process incoming and outgoing mail, and handle e-referrals Update patient records with changes such as contact details and immunisation status
Communication & Coordination: Liaise with clinical and non-clinical teams to ensure smooth delivery of patient care Work collaboratively with other health professionals and agencies to support patient needs Ensure sensitive and clear communication, especially for vulnerable or non-English speaking patients
General Office Tasks: Maintain the tidiness and presentation of reception and waiting areas Assist with opening and closing procedures when required Maintain office supplies and equipment, including ordering stationery and medical supplies

Person Specification:

Essential: Excellent customer service skills with the ability to remain calm and professional in busy environments Strong organisational and administrative skills Experience using computer systems (SystmOne experience is a plus) Clear and effective communication skills (both verbal and written) Ability to manage multiple tasks and work independently Knowledge of confidentiality, data protection, and infection control guidelines Desirable: Experience in a healthcare or clinical setting Familiarity with medical terminology and administrative systems Previous experience working with vulnerable populations Ability to speak additional languages (e.g., using Language Line or similar services)

What We Offer:

A supportive, collaborative working environment Opportunities for career development within a growing social enterprise Competitive salary and benefits package (please refer to the attached job description for further details)