Medical Receptionist Hours: Part-time or Full-time | Flexibility required | 8:00 AM to 6:00 PM | Monday to Friday Location: Cleveland Contract: Permanent and Locum options available Pay: Dependent on contract
Job Summary
We are seeking a reliable, motivated Receptionist to join our friendly and dynamic team at our busy surgery.
The ideal candidate will have excellent telephone and face-to-face communication skills, along with a passion for providing outstanding service to our patients.
This is a diverse role, where no two days are the same, so we’re looking for someone who thrives in a fast-paced environment and enjoys interacting with people.
Main Duties & Responsibilities
Patient Interaction: Answer telephone calls, face-to-face enquiries, and online queries. Assess patient needs and guide them to the appropriate services.
Appointment Scheduling: Use the EMIS clinical system to schedule appointments, manage queries, and maintain accurate appointment records. Full training on the EMIS system will be provided.
Administrative Support: Assist with general administrative tasks, including processing patient information, distributing messages, and providing support to the clinical team.
Team Collaboration: Act as the central point of contact for patients and work closely with both the clinical and administrative teams to ensure efficient service delivery.
General Reception Duties: Greet patients, assist with inquiries, and support the smooth running of the practice with various administrative tasks.
Key Skills & Experience Essential:
Experience of working with the general public.
Excellent communication skills (both written and verbal).
Strong IT skills (email, Word, etc.).
Good time management and organizational skills.
Ability to work independently and as part of a team.
Flexibility to work across a range of hours.
Experience in a GP practice or primary care setting.
Administrative experience in a healthcare environment.
Benefits:
Four weekly payroll runs
£250 Welcome Bonus
£250 training allowance
Excellent pay rates
Exceptional referral bonuses
Specialists mental health consultants offering single point of contact
Frequent notifications for upcoming opportunities via text and email
Ltd & PAYE payment options available
Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
FREE DBS disclosures provided via fast track online services
FREE Occupational Health Check and Immunisations
£150 Switching Bonus - If you’re unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
£250 Welcome Bonus – We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.
£750 Referral Bonus – Simply refer your friend. If they get the role, we’ll give you up to £750.
To Apply: Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963
