IT Apprenticeship

Provide 1st line IT Support to customers who seek IT support Logging helpdesk issues and escalating when necessary Remote access troubleshooting Configuring systems and updating software Make sure that the company CRM system is updated Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician

Employer Description:
Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them. Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.

Working Hours :
Monday- Friday (40 hours per week) Weekly Rota: 7:00am to 4:00pm, 8:00am to 5:00pm, or 9:00am to 6:00pm

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills