Customer Service Apprenticeship

Admin - inputting data to a clinical system Customer facing service on the counter Phone answering - patient will call for medication ordering Dealing with deliveries - medical companies Unpacking stock (medication) Liaison between surgery departments Other General Administrative/Customer service tasks when required Monitor patient data

Training:
You will be expected to attend college at least once a fortnight where you will receive one-to-one support from your assessor and functional skills tutors On successful completion of the apprenticeship you will achieve a level 2 Customer Service Practitioner qualification 

Training Outcome:
Upon completion of the Level 2 Intermediate Apprenticeship, you may then progress onto the Level 3 Advanced Apprenticeship in Business Administration or into another Level 3 course in the industry sector in which you are based

Alternatively, you may elect to return to education to study a Level 3 qualification.

Employer Description:
Gosberton Medical Centre has been serving the local community for many years and offers health and medical services.

Working Hours :
Monday - Friday, times to be confirmed on appointment.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Patience,Able to follow instructions,positive outlook,Polite and courteous,Able to work to deadlines,willing to learn new skills,Well presented & professional,Confident, reliable & friendly