Technical Support Technician Apprentice

Provide first and second-line IT support to end-users. Assist with the installation, configuration, and maintenance of IT equipment and software. Monitor and respond to service desk tickets, ensuring timely resolution of technical issues. Troubleshoot and diagnose problems, offering effective solutions and escalating when necessary. Support their IT team in various projects, contributing to the planning and implementation of IT systems. Conduct regular system checks, patching and preventive maintenance to ensure optimal performance. Responsibility for maintaining and managing the company’s data backup systems.

Training Outcome:

The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.

Employer Description:
Our Accord system provides end-to-end supply chain solutions to help you manage your business more effectively, from buying and warehouse management through to finance and reporting. It can integrate with end-to-end Voice and RF warehouse systems which will transform your business into a real-time, paperless operation. As a result, you can reduce costs, improve accuracy and increase productivity throughout your supply chain. But it’s not just the technology that’s important. We have been developing Wholesale Distribution Software for over 40 years to help businesses, like you, achieve their long-term ambitions. In that time we have gained significant insights about the challenges you face and we have integrated this knowledge throughout Accord. The result? A carefully developed system that solves a range of issues throughout the supply chain. It is designed to be flexible, so you can change and adapt it as your needs expand.

Working Hours :
Mon to Fri, 9am to 5:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative