Medical Receptionist Hours: Part-time or Full-time, Flexibility required (8:00 AM to 6:00 PM, Monday to Friday) Contract: Permanent and Locum options available
Job Summary
We are seeking a reliable, motivated Receptionist to join our friendly and dynamic team at our busy surgery. The ideal candidate will have excellent telephone and face-to-face communication skills, along with a passion for providing outstanding service to our patients. This is a diverse role, where no two days are the same, so we’re looking for someone who thrives in a fast-paced environment and enjoys interacting with people. We offer full training for this role, and while prior experience in a similar role is advantageous, it is not essential. Flexibility in working hours is key, and we are open to both part-time and full-time applicants.
Main Duties & Responsibilities
Patient Interaction: Answer telephone calls, face-to-face enquiries, and online queries. Assess patient needs and guide them to the appropriate services.
Appointment Scheduling: Use the EMIS clinical system to schedule appointments, manage queries, and maintain accurate appointment records. Full training on the EMIS system will be provided.
Administrative Support: Assist with general administrative tasks, including processing patient information, distributing messages, and providing support to the clinical team.
Team Collaboration: Act as the central point of contact for patients and work closely with both the clinical and administrative teams to ensure efficient service delivery.
General Reception Duties: Greet patients, assist with inquiries, and support the smooth running of the practice with various administrative tasks.
About Us
Our surgery is a growing GP practice serving over 10,000 patients. We pride ourselves on providing high-quality, personalized care with a strong emphasis on illness prevention and supporting patients towards self-reliance. Our multidisciplinary team of GPs, Nurse Practitioners, Nurses, and Health Care Assistants work together to deliver the best possible care to our patients.
Key Skills & Experience Essential:
Experience of working with the general public.
Excellent communication skills (both written and verbal).
Strong IT skills (email, Word, etc.).
Good time management and organizational skills.
Ability to work independently and as part of a team.
Flexibility to work across a range of hours.
Desirable:
Experience in a GP practice or primary care setting.
Administrative experience in a healthcare environment.
Personal Qualities
Polite, confident, and approachable.
Flexible and cooperative with a strong work ethic.
Motivated, proactive, and positive.
Sensitive and empathetic, especially in challenging situations.
Able to manage multiple tasks and work well under pressure.
Other Requirements
Enhanced Disclosure and Barring Service (DBS) check required.
Must be educated to GCSE level or equivalent.
