Apprentice Administration Assistant

 Main responsibilities:

Answering calls for the service department. Logging, recording, and managing calls outs including those that require access booking. Monitoring and managing jobs on the internal systems to ensure they are issued to engineers or subcontractors. Despatching customer calls to engineers and contractors. Booking access with customers for engineer visits. Raising purchase orders to contractors for call outs or suppliers for equipment. Managing the engineers’ diaries and daily route planning. Receive engineer requests for training, tools, etc., and pass them on to the relevant supervisor. Managing and booking PPM’s (planned preventative maintenance). Creating and issuing of O&M documentation. Reporting on logged jobs, and engineer visits attended. Run, populate & manage reports for the maintenance division within AIS. Attend office or onsite meetings if required. Assisting with engineer/operatives timesheets. Typing and recording of invoices/payment applications. General administration duties that may also be required, i.e., scanning/filing or any reasonable request by manage mentor directors.

Areas of responsibility/accountability:

Liaise with other departments within the business to help ensure the smooth and efficient passage of high-quality information and data. To help maintain (and improve) all of the company's procedures in accordance with the Health & Safety, Quality Management and Operational Systems. Meet company KPIs.

Training:
Business Administrator Level 3 programme End Point Assessment Work based Training

Training Outcome:

A chance to become a permanent member of the team on successful completion of apprenticeship.

Employer Description:
In 2003 Access International Security Ltd (AIS), began its story in London and focused originally on providing commercial security systems. Listening to our customers needs, this in time expanded to incorporate electrical / mechanical fit out services too, for all types and sizes of units. Today AIS continues its story of development with the addition of new services such as aftercare maintenance packages (SECLEC) as well as home automation and audio visual services. Over the last two decades, AIS has established itself as a successful service partner supporting our customers in ever expanding project complexity and size. The AIS team take great pride in their industry knowledge and expertise, as a result they are confident in providing excellence in every aspect; from costing a design to suit your budget, through to the delivery and aftercare service. Having our own dedicated teams on site for the duration of a project allows AIS to have a high degree of control over site factors such as project management and quality control. This means that there is no over-complication as to when certain contractors have to be on site to fit in with the timeline. We have it all at hand.

Working Hours :
Monday – Friday 8am – 4.45pm, with 45 mins for lunch.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Hard working,Bubbly personality,Outgoing personality