ICT Technician Apprentice

Take, log and progress tickets on the helpdesk system Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning Hardware and software repairs in a workshop facility Carry out network documentation and reporting Diagnose and resolving faults in IT equipment Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults Install software and hardware including the updating of drivers and antivirus software To record and update requests for support and maintenance with feedback to requestors regarding progress Provide support for Server based operating systems, desktop and Office 365 Attend relevant courses in respect of professional development of ICT knowledge Undertake small local projects and participate in larger projects under direction Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information To be familiar with the requirements of Data Protection legislation and to ensure compliance with it To undertake any other duties of a similar level and responsibility as may be required

Requirements/ Ideal Candidate:

Competent in Microsoft Office applications Confident and professional telephone manner Good written and verbal communication skills Ability to understand, interpret and analyse data Ability to input data accurately and efficiently Confidence and ability to learn new IT systems quickly An interest in computers and computing Ability to absorb new ideas and concepts quickly An organised and methodical approach to work Ability to work well as part of a team as well as on their own A self-starter who is able to follow instructions and complete tasks

Training:

You will be completing your L3 ICT Apprenticeship via Remit Training. 
Learning will be delivered to you virtually via blended learning model.

Training Outcome:

You could potentially be offered a permanent position at the end of the apprenticeship.

Employer Description:
Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship. Digital & IT creative, data analysis, infrastructure, Comms…ready for an upgrade? Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business We drive exceptional, individual and organisational performance through teaching and learning. Big enough to deliver excellence, small enough to really care.

Working Hours :
Monday- Friday between 9am-5pm.

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Initiative,Patience