Customer Service Apprentice

• Dealing with enquires on the phone and by social media
• Processing orders
• Typing letters and reports and other business documents
• Updating computer records
• Tracking orders
• Printing and photocopying items
• Dealing with customers complaints
• Taking notes at meetings
• Rectifying problems that may occur
• Other administrative tasks
• Referring complex queries to senior staff
• Answering calls, emails and web chat enquires from customers
• Advising on products and services
• Dealing with customer orders and payments
• Updating customers records on computer databases
• Postal duties
• Dealing with trading partners and suppliers
• Dealing with the general public

Training:
Day release at Middlesbrough College Level 2 Customer Services Qualification On the job training 

Training Outcome:

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Employer Description:
IT Support and IT Services for Home and Business

Working Hours :
Monday to Friday - Flexible Working between 8am and 6pm

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills