Apprentice Financial Services Administrator

Our Client Care Team deal with all administration issues relating to initial client contact, onboarding, the advice process, product/services implementation, ongoing client contact, annual reviews, record keeping, office housekeeping and practice management. Each role has some degree of specialisation and some degree of overlap and as small business it is important skills are sufficiently shared so that individual roles can be covered during absences.

Behaviours

Honest and sincere in actions and doing the right thing (even when not the easiest). Adaptable and willing to accept changing priorities and work patterns when new jobs need to be done, or requirements change. Enthusiasm and shows drive and energy in work, when things are going well and when challenges arise. Dependably meets personal commitments and expectations, for example: completing work, timekeeping. Proactive in their own development; commitment to the job, the firm and the outcome for customers. Takes pride in delighting customers.

Primary Responsibilities

Create and maintain accurate client records on back office systems, platforms and any other IT systems. Deal with client and provider queries by phone/email/post. Prepare client documentation and correspondence pre and post meetings as per business processes. Check accuracy and completeness of new business documentation. Ensure that all business applications are processed accurately and efficiently, in a compliant manner, to the firm’s standards. Ensure all supporting documentation is maintained as per company procedures. Ensure all work is followed up promptly in line with company standards. Liaise with product providers to ensure timely and accurate responses to clients (progress chasing). Gather client product data and record. Provide a friendly and professional point of contact for clients and enquiries. Ensure action points resulting from client meetings get diarised and dealt with.

General administration

Answer, screen and forward incoming calls. Ensure back-office systems are kept up-to-date. Open, scan, log and allocate incoming post. General correspondence. Other duties as directed by management.

Skills

Develops effective relationships with customers and key contacts, handling & resolving issues through effective verbal and written skills. Understands role within team and its impact on others. Consistently endeavours to support colleagues and collaborate to achieve results. Successfully plans and prioritises to deliver good outcomes for the business and its clients. Consistently adheres to systems and processes using proficient IT skills and is mindful of and adheres to regulatory requirements.

Qualifications requirements

GSCE in English and Maths or can demonstrate working to this level.

Other

This job description outlines the main functions and responsibilities of the post. The post holder may be required to undertake additional duties as required, commensurate with the level of the job.

Training:

The training will take place online accessed from your employers site address.

Training Outcome:

At HA&W we are committed to developing our employees and offer study support (including paying for further exams and materials, as well as time off for further study and exams). When you have completed your apprenticeship, you will put together a further development plan with your line manager. Progression opportunities include studying and working to become a Technical Administrator, Paraplanner or Financial Planner, as well as the opportunity to be involved with various business projects.

Employer Description:
HA&W are a firm of Chartered Financial Planners, providing financial advice and oversight of pensions & investments. New clients are provided with a complete financial planning review, based around lifetime financial modelling techniques. We arrange products and services where necessary and are usually engaged to provide ongoing advice and oversight. We have approximately 300 ongoing individual clients and provide services to a smaller number of businesses/organisations.

Working Hours :
Monday to Friday, 9.00am-4.30pm with a 30-minute unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative