Apprentice Care Navigator/Receptionist

Greeting and directing all patients Making appointments Accepting, issuing and handing out prescriptions, letters completed, forms, specimen bottles, etc. Dealing with requests for information and patient enquiries Advising patients of practice procedures Answering the telephone in a polite professional manner Dealing with online queries Administration tasks including scanning and coding documents

Training:
The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard Delivered within the workplace, via online training, and at Colchester Institute Campus

Training Outcome:
Care Navigator position could progress to Administrator position or Dispensary if desired

Employer Description:
Semi rural GP surgery with just under 5000 patients based in Lawford, Manningtree, Essex.

Working Hours :
Monday to Friday on a regular rota with shifts of either 8:30am - 5:00pm or 10:30am - 7:00pm. One hour lunch breaks.

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Team working