Hospitality Supervisor Level 3 Apprenticeship

The Hospitality Supervisor Level 3 Apprenticeship combines hands-on workplace experience with structured learning. Apprentices will spend most of their time working in a hospitality environment, applying skills while being supported by their employer.

The apprenticeship typically involves:

Leadership and Team Management: Apprentices will learn how to supervise and motivate teams, set performance expectations, run team briefings, and support colleagues to achieve goals. They will develop skills in conflict resolution and fostering a positive workplace culture Delivering Customer Excellence: Apprentices will focus on providing exceptional customer service, resolving complaints, handling queries, and adapting to different customer needs to maintain high standards Operational Oversight: They will assist in running day-to-day operations, including opening and closing procedures, monitoring health and safety compliance, managing resources such as stock and equipment, and ensuring shifts run smoothly Financial Awareness: Apprentices will develop an understanding of budgets, cost control, processing payments, and identifying ways to improve profitability and reduce waste Compliance and Standards: Training will cover adherence to legal requirements, such as food hygiene and health and safety regulations, alongside company policies to ensure all operations meet required standards Problem Solving and Innovation: Apprentices will tackle operational challenges, identify opportunities to enhance customer experiences, and implement improvements to benefit the team and business

Training:

Hospitality Supervisor Level 3 Apprenticeship Standard:

On-the-Job Training:

Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations

Structured Learning Sessions:

Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols Participate in barista training and cocktail-making workshops to develop technical expertise

Mentorship and Coaching:

Receive one-on-one guidance from mentors, including team leaders and managers Regular feedback sessions to identify strengths and areas for improvement

Rotational Learning:

Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.
Learn kitchen operations to enhance understanding of menu items and preparation

E-Learning and Assignments:

Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices

Workplace Projects:

Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios

Assessments and Reviews:

Regular progress reviews with a designated trainer or assessor to track development End-point assessment to demonstrate competency in all required areas

Training Outcome:

After completing the Hospitality Supervisor Level 3 Apprenticeship, there are several potential career progression opportunities, depending on the apprentice's interests and ambitions within the hospitality industry.

Some of the typical paths include:

Hospitality Manager: The next step could be a move into a managerial role, such as a Front of House Manager, Operations Manager, or Restaurant Manager. This role involves overseeing larger teams, managing budgets, and ensuring high standards of service and operations across the business Team Leader/Shift Leader: Apprentices may progress into more senior supervisory roles, where they would take on greater responsibility for team leadership, staff development, and the operational performance of a specific area, such as the bar, restaurant, or front office Departmental Manager: In larger hotels, restaurants, or other hospitality establishments, apprentices may move into departmental management roles. These positions involve overseeing specific departments like housekeeping, food and beverage, or events, with a focus on operations, staffing, and customer service Specialist Roles: With further training and experience, there may be opportunities to specialise in areas such as revenue management, sales and marketing, event coordination, or hotel operations Operations Director/General Manager: For those with strong leadership skills and significant experience, long-term career progression could lead to senior roles, such as an Operations Director or even a General Manager position, where they would oversee all aspects of the business, including strategy, financial performance, and growth Training and Development Roles: Apprentices with a strong interest in staff development may choose to move into roles like Learning and Development Coordinator or Trainer, focusing on nurturing talent and delivering training within the organisation Overall, the Level 3 Hospitality Supervisor Apprenticeship provides a strong foundation for further career growth in a variety of managerial and specialist positions within the hospitality sector

Employer Description:
The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall. The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting. Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.

Working Hours :
We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBC

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience