ICT Support Apprentice

To be part of the team responsible for monitoring and maintaining the schools ICT systems, assisting with installing new and upgraded ICT systems and ensuring the integrity of the school’s ICT system is maintained. Accountable for the reliable provision of school ICT systems, ensuring a resilient platform is available for schools ICT systems and fall-back systems are in place. Resolving support issues via a Helpdesk platform.

Provide technical advice to staff and pupils in support of the resolution of ICT incidents Work with the Trust Office central ICT team to ensure escalated ICT issues are resolved Work with the Trust Office central ICT team in implementing ICT systems Document the setup and configuration of all school ICT systems and ensure operating procedures are in place Develop proactive procedures to ensure the smooth running of ICT systems Monitor and maintain ICT systems and undertake action to ensure consistent delivery of ICT services Resolve ICT incidents in a structured way using a Service Desk tool Ensure ICT changes are delivered in a structured way Advise on system enhancements and make recommendations for improvements or replacements Liaise with 3rd party suppliers to ensure a resolution of ICT incidents, as required Support the deployment of school systems as required Provide advice and guidance on the use of ICT systems Ensure ICT documentation is kept up to date and record any changes to ICT systems Ensure robust data backup systems are in place and undertake periodic testing of the systems Assist in the selection, testing and acquisition of computer hardware, software and third-party application packages  Act as the first point of contact for reprographic problem solving and ink cartridge and toner replacement Ensure that GDST policies are implemented, and systems are in place to monitor and manage compliance Ensure local school policies and procedures are followed to maintain fully operational, robust and secure ICT systems Work flexibly as required in support of the duties of the role Maintain confidentiality at all times in respect of school-related matters and prevent disclosure of any confidential and sensitive information

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining Level 3 IT qualifications Training schedule has yet to be agreed. Details will be made available at a later date

Training Outcome:

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

Employer Description:
Welcome to Streatham and Clapham High School where we nurture excellence in an inspiring, vibrant and supportive community where friendships flourish and kindness matters. Our family ethos means that we know and value every pupil as an individual – we are a family not a factory, and we proudly celebrate our community’s diversity as a local school, drawing strength from our rich social and cultural mix. In the spirit of our motto “Towards wisdom unafraid” we inspire our pupils to feel excited about learning, enriched by our wide-ranging and sometimes quirky co-curricular opportunities, grounded in a culture of excellent pastoral care where every pupil feels they belong. Our vision is to nurture excellence in every pupil so that they are stretched but not strained, to achieve beyond what they ever thought possible.

Working Hours :
Monday - Friday (8:00am - 4:00pm) Shifts TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Positive attitude,Motivated