Business Administration Apprentice

We are looking for a business administration apprentice to join our existing busy team. We are looking for a professional, capable and motivated individual to provide proactive support to the Office Manager. This apprenticeship role is ideal for someone who enjoys being busy, has plenty of initiative, is confident and high energy.

MAIN DUTIES AND KEY RESPONSIBILITIES

To represent the company in a professional manner, and to understand and focus on the company’s vision. To maintain Confidentiality at all times. To develop and maintain effective recording of administrative processes, every call must be logged and details are crucial. To be able to implement and maintain recording and reporting systems in line with company requirements. To be able to prioritise and organise own workload effectively. Responsible for ensuring effective communication with service stakeholders including but not limited to Care and Support workers. Conduct as required one to one discussions with Care Workers highlighting any ongoing issues to management. Professionally liaise with Family, Next of Kin, GP’s, Social Workers, Local Authority Commissioners, Care Quality Commission and other Health Professionals at all times. To monitor and evaluate Care Workers as part of a routine approach to regular supervision, in response to particular concerns, or as directed otherwise. To support Care Workers in their role through providing guidance where necessary. To ensure that all care staff receive the necessary support, in a way that is culturally and ethnically sensitive and reflects their needs in relation to their age, gender, sexuality, social class, disability and / or religious belief. To ensure all relevant communication records are uploaded to Company Computer Software Programme and Care Hub. Participate in a variety of quality monitoring methods, including postal and telephone surveys, evaluating staff and service user satisfaction. Complete and monitor electronic MAR charts dashboard and take any action from findings. Report further to the relevant person. Monitor and input relevant entries within our Company Computer Software and Care Hub, analyse for trends and where identified report to line manager. To undertake duties appropriate to the scope of the position as maybe required from time to time.

Training:

On-the-job training is delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and Mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.

Identify, track and support 6 hours off-the-job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

Training Outcome:

Upon successful completion of the apprenticeship, there may be the opportunity to proceed to Social Care Management.

Employer Description:
Quality First and Foremost Care is an independent provider of Home (Domiciliary) Care to people living at home. Our passion and focus are providing high-quality person-centered care, treating all our Service Users with dignity and respect, and ensuring their safety, health and well-being.

Working Hours :
Monday to Friday between 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Remain calm under pressure,Interpersonal skills