Business Support Apprentice

Carry out comprehensive assessments of families’ strengths and needs, using a strengths-based and trauma-informed approach Develop and implement individualised service plans with families, setting SMART goals and reviewing progress regularly Provide practical and emotional support to families, using evidence-based interventions and techniques, such as motivational interviewing, solution-focused therapy, or parenting programs Advocate for families and liaise with other services and agencies, such as social workers, health visitors, schools, or housing providers Monitor and evaluate the impact and outcomes of the service, using appropriate tools and methods, such as feedback questionnaires, case studies, or outcome stars Provide regular supervision and guidance to a team of family support workers, ensuring they follow policies and procedures, adhere to best practice standards, and meet performance targets. Identify training and development needs of the team and facilitate learning opportunities, such as workshops, coaching sessions, or peer support groups Contribute to the development and improvement of the service, by participating in team meetings, case reviews, audits, or quality assurance activities Provide administrative and clerical support to the contact centre, including managing bookings, referrals, invoices, records, reports, and databases for the child contact centre Systems and software, such as Microsoft Office Administration duties First point of contact for answering and directing phone calls, taking messages, and handling enquiries Assisting with the organisation of staff meetings, training sessions, supervision sessions, appraisals, budgets, accounts, audits and financial reports Assisting with the implementation of policies and procedures of the organisation and the national standards, NACCC Assisting with the monitoring and evaluation of the services provided by the contact centre, including collecting data, conducting surveys, and producing reports

Training:
Business Administrator L3 Standard College attendance will be required one day a month

Training Outcome:

Subject to a successful apprenticeship you will be employed by the company and considered for a full time role.

Employer Description:
Happy Heaven is a registered charity to a charitable company by guarantee and an umbrella organisation which sets the National Standards to which Child Contact Centres must work. Child Contact Centres are neutral places where children of separated families can enjoy contact with non-resident parents and sometimes other family members, in a comfortable and safe environment. Every year, this national organisation via its member centres support families and children in their local community. Our centre is only suitable for families that are deemed to present minimal risk of violence or abuse. In some cases, a higher level of supervision is needed because a child or parent is at risk of harm. As a supervised contact centre, we can reintroduce a child to a parent where there has been a substantial gap in contact.

Working Hours :
Monday to Friday 10.00am - 6.00pm. Flexible to discuss.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness