Apprentice Information Communications Technician

With full guidance the successful candidate will be trained to play a crucial role in building relationships with clients and ensuring the smooth operation of a wide range of IT systems for our diverse and expanding client base.

Duties will include, but will not be limited to:

Configuring, maintaining and upgrading core network equipment. 1st line Email and Telephone support to clients Administrating IT systems Such as Office 365, Servers and other Applications Record and update detailed Client details on internal systems Accurately record and log support tickets in the helpdesk system Building, Upgrading and maintaining Laptops/Desktops and servers

Training:
The Apprentice will work towards their Apprenticeship Standard in L3 Information Communication Technician The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course This is a Day Release programme which means you will attend Lincoln College, 1 day per month, term time only. This will fall within your contracted working hours

Training Outcome:

Permanent position on successful completion of the apprenticeship with:

Advancement to 2nd/3rd line IT support, or IT Systems Administrator Role, Option to then advance and specialise in an area of your choice Progression Level 4 IT Apprenticeship

Employer Description:
iZan Business Solutions is a small welcoming company providing IT Friendly and proactive support and a Managed IT service to Small and Medium Businesses Across the UK.

Working Hours :
Monday – Friday 9am -5:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental