IT Apprenticeship

Respond to any issues that arise during lessons for staff in a prompt manner Maintain the general upkeep of ICT classrooms, including peripherals, monitors and PCs We will always try to repair equipment before purchasing a replacement, so you will be expected to assist with this Where products are within warranty you will be required to liaise with suppliers to arrange the repair/replacement of equipment Supporting the schools Microsoft 365 environment, including Office, SharePoint online, Teams, Endpoint Manager (formerly Intune) and Azure A good understanding of these products would be helpful for troubleshooting any issues and aiding with the more technical aspects of its functionality Supporting the use of Teams, OneDrive and SharePoint within different subject areas Providing support for the cashless catering system - this includes the registration of new biometric accounts and ensuring that data is up to date within the cashless catering software The use of subject specific software is very common within departments (for example Google SketchUp, Photoshop, Cubase and TechSoft) so a basic understanding of the functionality (or the ability to develop skills) of these is helpful for assisting with any issues that may arise Ensure that software on school devices remains up to date with the latest, tested version Assist with the management of user accounts in active directory Assist with the management of Office 365 accounts and any distribution groups within the organisation

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
Possible full-time progression with the business and progression onto a Level 4 programme

Employer Description:
Together Learning Trust is a thriving group of schools in Calderdale and Kirklees. We cherish and develop our amazing staff to inspire over 5800 children and young people.

Working Hours :
Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working