Customer Service Apprentice - Birmingham

Main Responsibilities:

 Ensure a quality Campus experience through the delivery of a highly student-focused administrative support service Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available Respond with speed and accuracy to email, phone, and in-person enquiries Identify and promote internal and external resources to students Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required

Training:

The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: 

Level 3 Customer Service Specialist Standard Functional Skills Level 2 in maths - if applicable Functional Skills Level 2 in English - if applicable

Training Outcome:

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.

Employer Description:
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Working Hours :
Monday - Friday (Times TBC)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working