Hospitality Team Member Level 2 Apprenticeship

Responsibilities of a Hospitality Team Member at Origin Kensington:

Menu Knowledge:

Understand and explain all dishes, ingredients, and preparation methods to guests Recommend dishes based on dietary requirements and preferences Stay updated on seasonal changes to the menu and specials

Bar Knowledge:

Prepare and serve a variety of beverages, including cocktails, wines, and spirits Provide recommendations based on guest preferences Maintain cleanliness and organisation of the bar area

Barista Duties:

Prepare and serve high-quality coffees and teas, ensuring consistency Operate and maintain coffee machines and equipment Engage with guests to provide personalized service and recommendations

Guest Service:

Greet and seat guests warmly, ensuring an exceptional first impression Take orders accurately and relay them to the kitchen efficiently Ensure guest satisfaction by addressing concerns promptly and professionally

Table Service:

Deliver food and beverages to tables promptly and with care Manage table settings, clearing, and resetting for a seamless dining experience Upsell menu items and promotions to enhance the guest experience

Health and Safety:

Adhere to all food hygiene and safety standards Report any maintenance or safety concerns to management

Team Collaboration:

Support colleagues in all areas of the restaurant during busy periods Participate in team briefings and training sessions This multifaceted role ensures a dynamic experience for both team members and guests, emphasizing the luxury standards of Origin Kensington

Training:

Hospitality Team Member Level 2. 

On-the-Job Training:

Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations

Structured Learning Sessions:

Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols Participate in barista training and cocktail-making workshops to develop technical expertise

Mentorship and Coaching:

Receive one-on-one guidance from mentors, including team leaders and managers Regular feedback sessions to identify strengths and areas for improvement

Rotational Learning:

Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.
Learn kitchen operations to enhance understanding of menu items and preparation

E-Learning and Assignments:

Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices

Workplace Projects:

Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios

Assessments and Reviews:

Regular progress reviews with a designated trainer or assessor to track development End-point assessment to demonstrate competency in all required areas

Training Outcome:

After completing the Hospitality Team Member Level 2 Apprenticeship at the Royal Garden Hotel, you could pursue roles such as:

Restaurant Supervisor Barista Specialist Bartender/Mixologist Guest Service Assistant Events Coordinator Front Office Assistant Food and Beverage Manager With further training, you can progress to senior positions like department manager or specialise in areas such as sommelier, catering manager, or hotel operations

Employer Description:
The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall. The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting. Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.

Working Hours :
We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBC

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience