Business Administrator Apprenticeship

Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure they are updated accordingly. Conduct billing admin such as first bill checks and dealing with billing queries.

Assisting Project Managers with raising tickets and conducting checklists for orders which can be closed.

Ensure regular communication with managers, team members, and other departments to maintain reliable service and meet customer expectations.

Dealing with incoming calls and informing team members where required.

Cross communicating between UC Support and Sales where needed to ensure we deliver the customer’s expectations.

Work closely with the Project Managers, and other colleagues or distributors, in troubleshooting problems.

Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type.

 Completing admin tasks throughout the Operations and Sales department

 

This list is not extensive.

 

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:
You will receive training on the telecoms industry and once confident in certain aspects will undergo technical accreditation training to get a full understanding and qualification of the systems and partners which we work alongside.  Cross communicating between UC Support and Sales where needed to ensure we deliver the customer’s expectations. The role has the potential of growing into its own role or the chance of progression throughout the sub departments within the Unified Communication department (help desk, project managers etc).

Employer Description:
The company has a family atmosphere and therefore someone who can socialise and has a fun but professional personality is very important. We can teach the candidates about Telecoms, but not impact too much on their individual personality. Happy to teach from scratch if it means that the person we are bringing on board is the right person. We have quarterly staff socials, Director lunches (which you are voted on via your manager), employee benefit scheme, dress down Fridays, Google Review incentives and much more.

Working Hours :
37.5 hours per week, Monday to Friday. Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working