Apprentice IT Support Technician

After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.

Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:

Provide onsite and remote IT technical support to clients Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary Ordering new ICT hardware and logging devices onto asset register Installation and configuring of operating systems Software installation, such as Office365, firewalls and anti-virus Some lower level network administration may be required, such as setting policies and group permissions Performing server backups where required Administration of cloud services such as Microsoft 365 and Google Workspace Assisting with structured cabling and network infrastructure installation Supporting with any technical queries regarding unified comms Technical fault diagnosis with audio visual equipment

Training:
Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway. You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform. In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship.

Training Outcome:
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.

Link ICT will continue to support you with professional certifications and will consider progressing you onto higher level apprenticeship programmes.

Employer Description:
Link ICT was founded in 2004 by Mark Fryers and set out to break the industry mould for how the provision of outsourced IT support services were provided. Now, with support from a team of customer focused technicians who have many years of industry experience, we pride ourselves on providing bespoke IT and telecoms solutions that inspire trust and build user confidence. A wide range of organisations including schools and businesses trust us to deliver their IT support function. Our unique onsite support combines the benefits of outsourcing with the benefits of your own IT team. Our aim is to ensure organisations truly benefit from investment in their IT infrastructure by ensuring systems work efficiently and users are trained to use them effectively. We offer a comprehensive range of services, from risk management to telecoms and connectivity, driven by the latest technological advances and are as unique as your organisation.

Working Hours :
Monday - Friday, 9.00am - 5.30pm (30 minutes lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Full UK Driving Licence,Confidentiality