Apprentice Business Administrator

Your responsibilities will include:

·       Gain a deep understanding of Forthay Granola’s purpose, activities, goals, values, and vision for the future.

·       Assist in the creation of social media newsletters and campaigns.

·       Learn to use Klaviyo (CRM system) to manage communications with wholesale and online customers.

·       Process online sales and prepare orders for dispatch in a timely manner.

·       Learn to update the Forthay Granola website and maintain online records as needed.

·       Regularly audit ingredients, stationery, and printing stock levels to ensure they are satisfactory and organized.

·       Maintain an up-to-date supplier ingredients costing spreadsheet, reporting any changes.

·       Engage with wholesale stockists professionally via phone and email.

·       Record orders and communicate updates regarding new products, processes, or procedures.

·       Prepare granola bags, labels, and branding, ensuring all products are correctly labelled with batch numbers and sell-by dates.

·       Prepare and send out sample boxes for potential new stockists, documenting all relevant details.

·       Follow established procedures for administering all outgoing Royal Mail post and packages.

·       Understand and adhere to all relevant laws and regulations, including data protection, health and safety, food hygiene, and food allergy management – full training provided.

·       Assist in packing and administration tasks prior to the distribution of deliveries.

·       Maintain all administration records and processes with accuracy and attention to detail.

·       Actively support colleagues across all aspects of the business.

·       Communicate to suppliers, stockists and customers on the phone and via email, delivering excellent customer service at all times

·       Engage in problem-solving and initiate process improvements to save time, reduce costs, and enhance the customer experience.

·       Participate in Product Preparation and Baking Processes

 

Training:

Whilst the majority of training will take place at the employer's premises, there will be occasional attendance required at Cirencester College.

Training Outcome:

Successful completion of the apprenticeship could lead to a full time job as company administrator.

Employer Description:
Forthay Granola was created in the farmhouse kitchen of our bed and breakfast, situated in the idyllic location in Gloucestershire’s Cotswold Hills, an Area of Outstanding Natural Beauty (AONB). We have always made gluten free granola as part of our guests’ breakfast. The guests raved about our granola and thankfully persuaded us to sell it by the bag. Each bag is handmade and freshly baked to order. That was 4 years ago, we now supply granola and muesli to over 140 farm shops, deli’s, boutique hotels and cafes around the South of England. We have won several Taste Awards from the Guild of Fine Food and with this new appointment plan to expand nationally.

Working Hours :
Working hours Monday – Friday start 9am variable hours over 4 to 5 days a week depending on projects. Exact shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Physical fitness,ability to multi-task,Time management