Business Administration Apprentice

Act as a first point of contact for current and prospective tenants, providing exceptional customer service

Assist in onboarding new tenants, ensuring they have a smooth transition into our facilities

Respond to tenant inquiries and support needs in a timely and professional manner, escalating issues as necessary

Assist with maintaining tenant records, contracts, and contact information to ensure data accuracy

Support invoicing, billing, and payment tracking processes, collaborating with the finance team as needed

Help manage bookings for meeting rooms and shared spaces, coordinating schedules and ensuring room readiness

Liaise directly with tenants to quote for office cleaning services, produce cleaning contracts for tenants’ signature and liaise with cleaning supervisor to schedule new office cleans

Liaise with tenants giving them notice of planned and scheduled work in a timely manner

Assist with organising events, workshops, and networking opportunities for tenants and the wider community

Support the promotion of available spaces, helping attract new tenants and strengthen our community impact

Training:
You will receive specific on-the-job training from the employer in your workplace at Millfields Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work-based and will be given time in the working week to study towards the theory element of the programme

Training Outcome:

An apprenticeship in business and administration can lead to a range of careers, including:

Business or Research Development Manager HR Manager Careers Adviser Project Manager Office Manager CEO

Employer Description:
The Millfields Trust was established in 1999 and is a trading Social Enterprise set up to help regenerate the Stonehouse neighbourhood in Plymouth. Our mission is to create life changing employment opportunities for the residents in the heart of Stonehouse and rejuvenate Union Street as a civic spine, restoring the historic link between the City and Devonport.

Working Hours :
Monday to Thursday 08:30-16:30 and Friday 08:30-16:00.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Adaptable,Proactive,Interest in Community