IT Support Technician Apprentice

Software support for our main software products plus associated services such as SMS and off-site backup Also diagnosing hardware issues, and passing on to our hardware engineers where necessary You will also have interactions with third party software such as imaging systems There will be learning curve with regards to understanding how dental practices function and the regulations they have to work within, but you will be fully supported with this and you will pick it up as you go (we all started somewhere) Escalating issues where appropriate Pass on any feedback or suggestions by customers to the appropriate team members

What you will gain?

By providing telephone IT technical support to our client base of dental practices using our Edge software.

You will gain:

Experience in troubleshooting and diagnosing issues with hardware and software; such as various Windows OS, peripherals, network/Internet connectivity Knowledge of networking (routers, switches, IP Addressing etc) Knowledge of antivirus and firewalls A working knowledge of SQL Significant experience in problem solving and customer care Gain communication skills and the ability to demonstrate empathy with the customer

Training:
Information Communication Technician Level 3 Apprenticeship Standard CompTIA Network+

Training Outcome:
We expect to be offering a full-time opportunity within the business

Employer Description:
We are a close-knit team and have created a family environment, so you must be able to fit in with that. Teamwork is the name of the game, so we are looking for someone who can fully engage with and operate in such an environment, even when some team members are working remotely. Someone who is not afraid to ask a question, as we operate a ‘no question is a daft question’ policy.

Working Hours :
Monday - Thursday, 9.00am - 5.30pm, Friday, 9.00am - 5.00pm with a 60-minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience