Customer Service Apprentice (Student Services)

1. To assist on Reception and the immediate area, welcoming and supervising visitors.

2. To respond to information and advice queries from students, parents, and external organisations, referring where appropriate.

3. To assist in the management of department’s diaries and booking students with advisers for careers interviews, including mock interviews and personal statement checking.

4. To assist students (and ex-students) with basic UCAS enquiries, such as UCAS registration.

5. To liaise with the Student Services Head of Department and Marketing team to promote Student Services events and activities using graphics and social media:

Throughout College: update College T.V. information screens, liaise with the IT team to develop focused student PC desktop promotion, Impact etc. Updating Careers boards as appropriate (yearly plan). Externally: College website, Instagram etc.

6. To help in the update of departments resources i.e. careers leaflets, booklets, virtual communication (TV screens, p.c. screensavers etc.)

7. To assist the Travel & Finance Officer with the following tasks:

Bus passes: Making the bus pass up, distribution and recording Locker keys: To organise the allocation of student lockers and maintain appropriate records.

8. To ensure the Student Services area is kept tidy.

9. To keep the stationery cupboard stocked and replenish booklets and forms used in the Student Services area when necessary.

10. To assist with administrative tasks, type correspondence and input data as instructed.

11. To complete College Visitor Forms when necessary.

Training:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitioner Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Training Outcome:
Upon the successful completion of the apprenticeship and reviews with your line manager, there may be the possibility of further employment.

Employer Description:
Worcester Sixth Form College are specialists in the education of 16-19 year olds and our staff are experts in meeting the needs of this age group. Every year we admit 900 or so students from the whole county of Worcestershire and from surrounding areas. This enables us to offer an exceptionally wide range of courses and flexible programmes in which any course can be combined with virtually any other course. Our students are highly successful, not just academically, but in many other kinds of endeavour, including sports, performing arts, music, Duke of Edinburgh, charity fund raising and a wide variety of other extra-curricular areas.

Working Hours :
Monday to Friday, 8.30am to 4.30pm, with half an hour unpaid for lunch break and one day finishing at 4.00pm. There may be some days that start at 8.00am if there is a need to cover reception.

Skills:
Communication skills,IT skills,Number skills,Team working,Literate,Ale to work independently,Excellent telephone manner,Proactive attitude,Trustworthy,Self-motivated,Confident,Honest,Ability to follow instructions