Business and Administration Apprenticeship

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

The post holder will be required to assist in the provision of an efficient reception team.  Full apprenticeship and role training will be provided for this exciting new position in this patient-focused practice.

Duties Include:

Providing great care and customer service to our patients Phone and face to face interactions You will need a sensible attitude, as you will have access to sensitive and confidential information You will be booking appointments Managing patient requests Updating records and notes Supporting the practice teams in delivering excellent care

You will be part of the medical reception team and will be trained to:

Talking to patients, care navigating and booking appointments Accessing and updating medical records Managing prescription enquiry’s Filing and carrying out administrative tasks

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.

Training:

As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Apprenticeship Standard Level 2 Functional Skills in maths and English if not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your working time (minimum 6 hours weekly) will be dedicated towards training and learning new skills.

You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions.

All evidence will be logged to your electronic portfolio.

Training Outcome:
General practice has many avenues to explore; a good grounding in a medical/GP admin team can take you into the administrative world of healthcare or into the clinical world Progression can be into NHS management, coding, medical secretary roles, summarising, contract management, healthcare or clinical. The opportunities for someone who wishes to develop and learn are endless

Employer Description:
You can contact the surgery online to tell us about your non emergency medical problem or ask an admin question. You can ask for help from anywhere within the UK, and with any device. Using Online Consultations allows us to quickly and safely decide on the best way to help you, your child, or an adult in your care.

Working Hours :
The Practice is open between the hours of Monday - Friday between 8.00am - 6.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Enthusiasm,Confidentiality,Well presented