IT Services Apprentice

Administer the IT helpdesk system, reset user passwords and modify accounts where necessary Provides support and problem solving for PC desktop system hardware as well as software faults across all College Campuses Organise IT stock levels and carry out routine testing of IT equipment Carries our general maintenance tasks on IT equipment Assists with the daily running and routine upgrades of the Colleges IT systems which include email, anti-virus protection, backups, WI-FI and internet access Supports the maintenance of an inventory of hardware and software located on college premises Maintains current knowledge of developments in IT and systems Carries out administrative duties required to ensure the efficient running of the IT Services department Ensures that equipment is maintained in safe working order and that the requirements of Health and Safety legislation are met As directed by Academic staff, assists with the supervision of students for reasons of safety and security Contributes to the attainments of the College’s strategic objectives as appropriate Complies with all College policies, practices and procedures Participates in staff development activities and appraisal schemes and takes responsibility for personal development Undertakes such duties as may reasonably be required of you to commensurate with your grade and general level of responsibility at your initial or present place of work, or any other establishment for which the College provides services Takes responsibility for the safeguarding and promoting the welfare of children 

Training:

Information Communications Technician Level 3. 

Training will take place all in the workplace. 

Training Outcome:

Opportunities for promotion for the right candidate.

Employer Description:
We are a general Further Education college offering a variety of courses, both vocational and professional courses, with a Nursery on site. The Nursery is based at the Moulsham Street Campus. We are based across two main campuses - Moulsham Street and Princes Road. Our facilities have been redeveloped in recent years and we now boast a brand new Electrical and Engineering block, a new Art, Design and Media centre, as well as new welcome areas on both campuses, complete with internet cafes and landscaped outside areas for students to relax and socialise.

Working Hours :
Monday to Friday 8am - 4:30pm 37 hours per week, 52 weeks per year.

Skills:
IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative