Office Administration Apprentice

The Business Administration Apprentice will be responsible for the following work tasks:

Warmly greet visitors to the office, answer phone calls in a polite professional manner. Gathering essential information from customer enquiries and passing on clear messages where appropriate Maintain effective systems to ensure all digital files and databases are kept up to date Support the Registered Manager with all administration involved in client care, such as maintaining care plans Organise the calendar for three monthly client reviews, booking in meeting dates suitable for management team and the client Support with recruitment administrative processes Support with the coordination of Care professional retention activities, such as newsletters and quarterly meetings Support with the daily reconciliation of completed care hours Support projects and IT initiatives where appropriate Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery

Training Outcome:

May lead to permanent position once the apprenticeship has successfully been completed with the opportunity to progress.

May lead to full time post of office administrator.

Employer Description:
Home Instead is a lead provider of non-medical care and companionship for older people. We are committed to changing the face of aging by providing outstanding, personalised care and supporting our communities by sharing our knowledge with outreach events and free courses such as our scam awareness and dementia workshops. Home Instead Braintree provides a broad range of home care support, such as helping to prepare food, support with medication or social care intervention for those living with dementia. This involves a huge amount of organisation in the office to ensure all our clients receive the best possible service and our great team of care professionals are given all the support they need. Our office is based in Braintree, but we cover a wide area from Great Dunmow to Marks Tey and as far north as Sudbury.

Working Hours :
Monday to Friday 8:30am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Self-Motivated,Flexible