Business Administrator Apprenticeship

To handle inbound and outbound calls professionally and in a friendly courteous manner To provide an excellent quality of patient care at all times Accurately registering patients in line with policy Assisting with enquiries regarding appointments from patients and referring GP’s To report any problems with appointments, waiting times, or other issues preventing the smooth running of the department to the Team Leader To remind patients of the times and dates of their appointments via telephone To track cancellations of appointments and to offer vacant slots to other patients on the waiting list To carry out a variety of administrative duties including accurate filing of notes and records, distribution of reports, collating and distributing post for the services, faxing, scanning and photocopying, as required Responsible for the maintenance of filing systems within the department; inputting information/patient activity onto any computerised systems, always ensuring accuracy

Training:

Business Administrator Level 3.

The training will take place at your workplace, with our dedicated trainers coming into see you on a monthly basis. 

Training Outcome:

There is plenty of career progression within this role, with a real commitment to keep progressing through the use of qualifications.

Employer Description:
You will be joining the organisation in a very exciting time; we are at the forefront of innovation and we are looking for people that would help us develop our strategic plan to become leaders and pioneers in the sector. We can guarantee that you will be making a difference on people's lives with your day-to-day work and that we will support you as much as possible with your work life balance and giving you the right tools to be the best at your role.

Working Hours :
Monday to Friday- 31 hours per week, working hours TBC

Skills:
Communication skills,IT skills,Administrative skills,Number skills