Information Communication Technician (ICT) Support Apprentice

Customer Support:

Provide technical support to customers (internal and external) through various communication channels including phone, email, and live chat

Troubleshooting and Diagnosis

Use appropriate troubleshooting methodologies and tools to identify and resolve ICT problems and fault

3. Technical Specifications:

 Interpret and apply technical specifications relevant to ICT tasks to ensure accurate and effective solution Build and update of WordPress websites

Security Compliance:

Implement and adhere to security policies for ICT tasks, ensuring compliance with organizational requirement Issue Resolution:
Use relevant tools and technologies to resolve technical issues, ensuring timely and effective solution

Stakeholder Communication:

Communicate with stakeholders at all levels, explaining steps to resolve issues or set up systems, and managing escalation and expectations effectively

Testing Methodologies:

Apply appropriate testing methodologies to hardware, software, and cabling assets to ensure functionality and reliability

Continuous Learning:

Engage in guided continuous self-learning to stay updated with technological advancements, enhancing relevant skills and taking responsibility for professional development

Documentation and Escalation:

Document ICT tasks and escalate issues as necessary to ensure a clear audit trail and progression of problems.

Software and Hardware Configuration:

Install and configure software and hardware, including mobile apps, printers, projectors, scanners and cameras

Issue Prioritization:

 Prioritize IT issues based on customer service level agreements to ensure timely resolution

Security Access Management:

 Administer security access requirements and permissions for stakeholders, including password resets, and escalate as needed

System Rollouts and Upgrades:

Support the rollout of new systems, upgrades, or applications, ensuring smooth implementation and minimal disruption to operations

Training:
Level 3 Information Communication Technician (ICT)  Support Route Day release one day per week Middlesbrough College

Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available. 

Employer Description:
In Studio been in the business for 22 years now with fantastic customers who come back time and again. Whether they are on our doorstep or further afield, our customers return for our experience, great service and excellent value.

Working Hours :
Monday - Friday. Times to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative