Customer Service Apprentice

Daniels Health & Sharpsmart were founded with the vision of "making healthcare safer" - we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why"; our "how" is delivering the highest standard of service we can, This role is perfect for someone eager to learn in a dynamic environment, with opportunities to develop multiple skills and gain exposure across various business units.

What will your role involve?

* Taking customer calls and managing enquiries

* Handling customer queries and providing solutions

* Managing and responding to customer emails

* Using a case management system to track and resolve issues

* Providing support to the customer service team with administrative tasks

* Assisting with the preparation of customer service reports

Training:

* Level 2 Customer Service Practitioner Apprenticeship

* English and maths Level 2 (if the learner does not already hold these)

Training Outcome:

Permanent role and positive career opportunities within the business for the successful candidate on completion of the qualification. The ability to further progress your career, experience and aspirations.

Employer Description:
Leading innovation across the UK's clinical waste management landscape, Sharpsmart has the second largest service footprint in the United Kingdom and is proud to offer our leading sharps, pharmaceutical, cytotoxic and clinical waste containment and disposal solutions across all major cities in England.

Working Hours :
Monday ? Friday (8-4 or 8.30-4.30 or 9-5) Shifts TBC.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Team working