First Line Technical Support Apprentice

Key Responsibilities: 

Provide first-line technical support to clients via phone, email, and helpdesk ticketing system Diagnose and troubleshoot basic IT issues, escalating more complex problems to 2nd or 3rd line support as necessary Support users with hardware, software, and network problems, VoIP related queries and problems Assist in managing and maintaining user accounts, passwords, and permissions Perform basic setup and configuration of computers, printers, and other peripherals and Install and configure software, ensuring licensing compliance Maintain accurate and up-to-date documentation of incidents and resolutions in the helpdesk system Maintain and create internal documentation and customer knowledge-base documentation Provide excellent customer service, ensuring client satisfaction 

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and Powershell
Tools and technologies learned

Learners will learn to use:

Microsoft Azure Microsoft 365 Windows 10 AWS Linux PowerShell

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

What We Offer:

Comprehensive on-the-job training, including shadowing more experienced team members and attending technical workshops Support with IT-related qualifications A friendly and supportive work environment with opportunities for career growth Exposure to a wide range of IT systems and real-world technical issues The opportunity to work with a variety of clients from different industries

Employer Description:
We are a small but dynamic Managed Service Provider (MSP) offering IT support to a variety of clients across multiple sectors. We pride ourselves on delivering excellent customer service and innovative solutions to help our clients succeed.

Working Hours :
All details will be confirmed upon interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Have used Office 365,Have used Active Director,Used Windows operating systems