Apprentice Logistics Co-ordinator

Handling of inbound sales calls with a professional attitude always. Monitor the Info inbox under the guidance of the Senior Coordinator, ensuring that all enquiries are actioned and filed accordingly within the agreed KPI timeframe. Chase outstanding PO’s, keeping the outstanding list as small as possible and communicating issues to the Senior Logistics Coordinator for review. Help gather and update key customer information from the Transport Management Database to assist the Senior Coordinator / Logistics Team Manager with reporting. Contact suppliers for updates on collection/delivery status of customer orders and communicate any issues to colleagues and customers. Under the instruction of the Senior Logistics Coordinator, contact suppliers to book/allocate jobs to the relevant supplier and update the Live Console accordingly with full supplier and contact information. Update CRM with any relevant customer data such as new sales lead, feedback from current clients. Under guidance search for new sales prospects for the SLT to target. Follow up quotations with an aim to convert leads to live orders and in the event of failed conversion gain information from the customer in relation to why the order failed to convert and note the system accordingly.

Training:

12 week block of one day a week at Warrington & Vale Royal College and then OneFile tasks throughout the apprenticeship.

Training Outcome:

Once out of Apprenticeship, to become a Logistics Co-ordinator and then move up to Senior Logistics Coordinator.

Employer Description:
Today Team is a market leader in the time-sensitive/same day Courier Delivery Sector, we punch massively above our weight. Our 19 years of history is a story of unprecedented success and growth built on service excellence. We may not be the biggest, but we are, we would argue, certainly among the best. Put simply, our customers use us because they know we are amazing at what we do and are happy to pass the word about us. And we are continuing to grow. This means we are really needing to bring in new people to help us to continue to deliver. To date our success has come through exceeding our customers’ expectations with a record of delivering on time and as promised, well over 99% of times in the past 12 months alone. This has been achieved largely because of the quality and professionalism of our outstanding and growing Logistics Team and we are looking for someone who can fit right in with this excellent group and grow with us.

Working Hours :
Monday - Friday 9am - 5pm with 1 hour for lunch unpaid.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ambitious,Work well under pressure,Positive attitude