Product Owner Apprentice

As the Product Owner Apprentice, you will have the fantastic opportunity to learn and grow with a team of supportive individuals who are professionals and have a passion for the industry. This position is unique, allowing you to gain knowledge and experience within the travel industry, including exciting opportunities to go onboard our beautiful ships. We are keen to hear from enthusiastic and organised individuals who are keen to learn and have an interest in the travel/cruise industry.

This is an exciting, varied position, below is an example of some of the duties included in this position: 

Collect guest feedback and analyse performance data. Develop skills in gathering and interpreting guest feedback through surveys, interviews, or informal conversations. Use this feedback alongside performance data to identify strengths, areas for improvement, and potential changes to optimize guest satisfaction and engagement. Involvement in planning and execution of onboard activities. Participate in designing and scheduling onboard events and enrichment activities to align with the cruise itinerary and guest interests. This may include assisting with event planning, managing resources, and coordinating with relevant teams to ensure alignment with guest expectations and cruise themes. Assist in developing and refining product offerings by participating in brainstorming and planning sessions to create new products or enhance existing ones for independent guests. Gain insight into crafting offerings that cater to guests who seek unique, personalized experiences beyond standard excursions. Manage setup and coordination for pre-bookable events. Gain experience in the logistical aspects of setting up pre-bookable events, including preparing venues, monitoring guest participation, and ensuring all details are in place for a seamless event. Collaborate with ship teams to address last-minute adjustments and provide guests with an enjoyable experience. Prepare event manifests and post-cruise evaluations. Help in creating event manifests to ensure accurate guest lists and logistics. After each cruise, participate in gathering performance data, guest feedback, and event participation rates to evaluate the success of events and guide future improvements.

Training:

This is an Apprenticeship; the successful candidate will work towards the Business Administrator Level 3 qualification which has an estimated course duration of 18 months.

This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.

Training Outcome:

After successful completion of the Apprenticeship course, there will be the possibility of progressing into a full-time position within the business. 

Employer Description:
At Fred. Olsen Cruise Lines, we believe a cruise is different to a holiday. A cruise is about the joy of the journey, as well as the destinations you visit, and exploring the world from the wonderful vantage point of the ship and the sea. We plan our cruises differently. Our team of Journey Planners change our itineraries every year - unlike some other cruise lines who always sail the same routes. We also put as much time into planning scenic cruising on every sailing as we do in choosing the destinations themselves. As a result, we have won Cruise Critic’s award for best itineraries 5 years in a row. Our smaller-sized ships have been elegantly designed and they all look and feel like ships with wide open deck spaces as well as lounges and restaurants which have been meticulously planned to ensure you have a wonderful experience. The smaller size of our ships also allows us access to more interesting places, such as Norway’s lesser known Fjords. It also means we can dock in the heart of some of the world’s most fascinating cities. With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.

Working Hours :
Monday - Friday 9am - 5pm with a 1 hour lunch break.

Skills:
Communication skills,Attention to detail,Organisation skills,Creative