Customer Service/Sales Admin Apprenticeship

Data inputting Answering phone calls Resolving sales related queries Providing support to our sales team Assisting with queries that are raised from other internal departments Preparing quotes for customers Converting quotes to sales orders Chasing for updates on deliveries from suppliers Keeping customers informed Review On Holds orders and action where necessary Review all zero values pricing orders Sales invoice runs Inputting data on Sage Running reports General administration duties

Training:

Duration:

13 months practical training period, plus 3 months for End Point Assessment

 

Delivery model:

Work-based training with your employer  5 days college attendance for key knowledge components Approximately 12 on-site or/and Teams assessment visits per year Level 1 Functional Skills in Maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at work

 

Qualifications included:

Level 1 Functional Skills in English and Maths Level 2 Customer Service Practitioner Apprenticeship

 

End Point Assessment:

Practical observation Apprentice showcase Professional discussion

Training Outcome:

Possibility of a permanent full time role on successful completion of the apprenticeship. 

Employer Description:
We are a prominent UK provider of engineering components and services, serving diverse industry sectors. Annually, we deliver products worth over £20 million to our esteemed blue-chip clientele. Our specialisation lies in offering a comprehensive one-stop solution for maintenance, engineering, manufacturing, and general business needs. In this dynamic and fast-paced environment, being REACTive is crucial.

Working Hours :
Monday to Friday, 8am to 5pm or 8:30am to 5:30pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience