IT Service Desk Apprentice

Answer telephone calls in a professional, confident, and timely manner Learn to log, categorise, and track incoming IT tickets Assist users with basic technical inquiries via phone, email, web portal, and in person Shadow experienced team members to develop troubleshooting skills Contribute to maintaining the service desk knowledge base Participate in regular training sessions and self-study activities Support basic IT system administration tasks

Training:

Information Communications Technician Level 3.

 

Training Outcome:

After successful completion of your apprenticeship, you will be offered a permanent, full-time role within the business with possible future career progression.

Employer Description:
Avara Foods is one of the UK’s largest food businesses, supplying chicken and turkey to the nation’s most popular supermarkets and restaurants. We are a fully integrated business controlling the whole product supply chain, which include feed mills, farms, hatcheries and factories with associated transport and logistics functions that employ more than 6000 people. This is achieved by investing in people, utilising the latest technology and being uncompromising in our commitment to high quality and food standards.

Working Hours :
Monday to Friday 8am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Patience