IT Support Apprentice

Main role / Responsibilities [will include but not be limited to]:

Provide a single point of contact for Service Desk customers, keeping their tickets up to date at all times and communicating updates to customers as necessary. Responsible for hardware and software support, as directed by SDM. Accurately logging and triaging all windows issues, support queries, and taking ownership of the incident from the point of ticket logging through to resolution. Escalate incidents and service requests to 2nd and 3rd line teams, providing detailed notes and update when necessary. Carry out administrative tasks relating to the set-up and shut down of starters and leavers.

Having: 

A good working knowledge of Microsoft Word, Excel, Outlook and Windows Operating Systems will be beneficial to the role. A positive attitude to work - Approaches work with positivity and energy and thrives in a busy environment is essential.

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services. Learn technical content that aligns to and is relevant to employers and the market. Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification. Get an introduction to Windows, Linux and Powershell.

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Annual Leave:

25 days holiday per year (our holiday runs January to December). Additional 1.5 day to be taken in December between Christmas and New Year.

Flexible Working:

Flexible working policy. Hybrid working (2-2-1). Enhanced family leave policy.

Wellbeing:

Employee Assistance programme. Healthcare cash plan. Buying/selling annual leave (up to 1 week). Cycle to work. Life Assurance from start date (4x salary in the event of death in service). Pension scheme – after 3 months, you will be auto enrolled into our salary sacrifice pension scheme, contributing 4% of your salary, which we will match.

Reward and Recognition:

Discretionary profit and performance related bonus. Referral bonus scheme. Recruitment bonus scheme (if you refer someone to work at RWK and they successfully pass their probation. Birthday day off.

Other:

Season ticket load (interest free) up to £10,000 per annum (available after probation). Discounted Conveyancing Fees (available after probation).

Employer Description:
We’re RWK Goodman – a progressive Top 100 law firm. We exist to unlock potential and create a lasting positive impact for our clients, colleagues and communities. Our purpose is what drives our business forward. It’s our guiding principle. And it’s why our clients trust us to be their life-long legal partner.

Working Hours :
Service Desk core hours (rota) Monday – Friday 8am – 6pm, (1 hour lunch). Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Analytical & methodical